You can still go ashore to explore the rich variety of ports we visit, initially only with our organised and vetted shore experiences so that you can be reassured your wellbeing is protected.
We don’t recommend this due to time constraints and the potential it has to affect your onward travel arrangements.
You might notice on My Cunard that shore experiences are offered in destinations where the ship stays overnight or for multiple full days. These experiences are offered to guests who booked the longer holiday when a choice of durations was available.
If you decide to join a shore experience on your embarkation or disembarkation day, we strongly advise you ensure that the timings don’t clash with your travel arrangements.
Some experiences that take place on disembarkation days include a transfer to the airport. However, you should still ensure this gives you plenty of time to check in for your flight. If in doubt, check with the shore experience team on board.
If you’d like to arrange a private tour for the final day of your holiday, it may be possible to organise it on board (with a taxi to your chosen destination). However, we recommend that you familiarise yourself with the process of taking luggage off the ship.
Before sailing, we’re unable to confirm any specific dietary arrangements for shore experiences. Once on board, if you contact the shore experiences team and let them know your needs, they’ll speak to the tour operator to see if it’s possible to cater for you.
Our shore experiences are booked on a first come, first served basis and availability can be limited. We recommend booking early to secure a place on the experiences you want to join. You can book and pay via My Cunard up to 3 days before your holiday departure date. After this time, you’ll need to visit the shore experiences desk on board, where the team will be able to book your place as long as it’s still available.
If you want to join a shore experience as a group, you can do so by booking on My Cunard. All guests with different booking references will need to book separately. On the day of the experience, everyone in your group should arrive together to have a better chance of sitting together on transport etc. We also recommend speaking to the onboard shore experience team in advance to let them know you’d like to travel as a group.
Prefer to arrange your own experience? Enjoy the freedom and flexibility to choose how you explore by creating a bespoke experience. We offer the opportunity to book a private car or minivan with an English speaking driver and an optional guide for a half or full day.
You can make amendments or cancel a booking on My Cunard.
Visit the My Orders page to make a cancellation or to remove someone from a booking. To amend the time of a shore experience or to add people to a booking, you’ll need to cancel and re-book for the new time and or correct number of people.
You can make a cancellation via My Cunard any time until 3 days before your departure date. In most cases, a full refund will be applied to the credit/debit card you used to make the original payment. However, some shore experiences are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline. If any of these conditions apply to your booking, you’ll find details in the shore experience description.
If you need to cancel within 3 days of your holiday departure date, please speak to the shore experiences team once you’re on board. Cancellations cannot be made via My Cunard at this stage.
Once on board, if you need to cancel your shore experiences before the cancellation deadline (generally 48 hours before the ship’s arrival in the relevant port) a 10% cancellation fee will be applied to your on-board account and the full amount paid will be refunded to your original credit/debit card. In order to process any cancellations, tickets must be returned to the on-board shore experiences desk.
We regret that we’re unable to refund the cost of experiences cancelled after the cancellation deadline. If you do need to cancel after the deadline, we’ll credit the original credit/debit card you used with the full amount you paid, however, a 100% cancellation fee will be added to your on-board account.
If you need to cancel a shore experience that you booked on board, a credit will be applied to your on-board account, minus any cancellation fee. In most cases, the Essential Information section of the shore experience description will indicate when a shore experience is ineligible for a refund.
If you’ve made a private or group booking, you can cancel at no cost up to 3 days in advance of your holiday departure date. If you cancel within 3 days of your departure date, a 10% cancellation fee will be applied to your on-board account. If you cancel after the cancellation deadline, a 100% cancellation fee will be added to your on-board account. There may be occasions where entrance fees or costs for flights or other transport has been paid to the tour operator in advance and may not be refundable. Advice about this is given at the time of booking and the information is detailed in the terms and conditions in the shore experience description.
If you book two shore experiences that happen on the same day, we recommend you ensure there is at least an hour of free time between them – i.e. returning to the ship in the morning and leaving again in the afternoon. When you book two experiences on the same day you do so at your own risk. Refunds can’t be made if your first shore experience is delayed for any reason and causes you to miss the second departure.
Full terms and conditions are available in each shore experience description.
Some of our ‘standard’ shore experiences aren’t suitable for everybody due to their physical nature. However, some wheelchair users and guests with reduced mobility might feel confident they can join in certain experiences. We also offer a selection of accessible shore experiences which are specially designed for guests with reduced mobility.
‘Standard’ shore experiences
We give you an idea of the physicality and types of terrain you’ll encounter on each shore experience within its description. However, we don’t recommend particular ‘standard’ experiences for wheelchair users or guests with reduced mobility because we understand that everyone has different abilities.
If your mobility is limited but you’re able to board a coach, the most suitable ‘standard’ shore experiences for you will likely be those with the 'low' activity symbol. These are often titled 'Panoramic', e.g. Panoramic Rome.
Wheelchair and scooter users have the same options as all our other guests:
· Go ashore independently.
· Take a taxi (the shore experiences team on board can help arrange this).
· Join a shore experience. However, we recommend that you consider the amount and type of movement involved, which is indicated in each shore experience’s description.
· Arrange a private, personalised experience (the shore experiences team on board can help arrange this).
Transport on ‘standard’ shore experiences
The mode of transport used for each experience is noted in the tour description on My P&O Cruises.
The experiences we offer involve a variety of transportation types (e.g. coach, minibus, boat etc.) which vary in size and age from port to port. Each has different accessibility and storage facilities.
Generally, full-size coaches can accommodate a limited number of small, collapsible scooters or manual wheelchairs in the hold. Guests or their companions have the responsibility for collapsing wheelchairs/scooters and placing them on the coach. If this isn’t possible, the wheelchair/scooter would need to stay on the ship as there are no storage facilities at the quayside.
Where minibuses/trolley trains are used to operate shore experiences, the storage space is too small to accommodate wheelchairs or scooters.
Accessible shore experiences and vehicles
An Accessible Shore Experience Guide is sent to guests who are full-time manual and electric wheelchair users and those guests who advise us they can’t board a coach. This guide has details of what experiences we can offer using an accessible vehicle, and it gives information about accessibility in the port if guests are keen to explore independently.
Due to health and safety reasons, mobility scooters can’t be used on our accessible shore experiences as they can’t be safely secured inside the vehicles. If you’re a full-time scooter user or if you’d like an alternative option, we can arrange private shore experiences. To enquire about one of these, please contact firstname.lastname@example.org no later than two weeks prior to your holiday departure date.
You can take an electric wheelchair on some accessible shore experiences. However we must ensure the combined weight of the wheelchair and user is less than 180kgs. It’s advisable, where possible, to take a manual wheelchair instead as they’re always suited to the accessible vehicles.
Accessible shore experiences are charged to your on-board account. If you’re entitled to receive a loyalty discount, it will be applied.
If you use a wheelchair or scooter part-time, we recommend you join a ‘standard’ shore experience and store your wheelchair/scooter in the hold of the coach or vehicle (providing it collapses). However, if you prefer, you can request for an Accessible Shore Experience Guide to be sent to you. Please call our Customer Contact Centre on 03453 555 111 or email email@example.com to arrange this.
Wheelchair accessible minibuses are only available in a few ports and can only accept full-time manual wheelchair users for safety reasons.
All the accessible vehicles we use and tours that are arranged locally are sourced from reputable and competent operators. They’re fully insured, have safety management systems in place and comply with all prevailing local rules, regulations and standards. The health, safety and comfort of our guests is paramount. However please be mindful that local country standards may not reflect those at home.
Written commentary for deaf/hard of hearing guests
If you let us know prior to sailing that you’d like written commentary of a shore experience, we’ll work with the tour agent and do our best to provide this for you. Please call our Customer Contact Centre on 03453 555 111 as soon as possible to request this.