We take our environmental responsibilities very seriously and are dedicated to preserving the marine environment in which we operate. Our waste treatment facilities ensure that all waste water is appropriately managed and all general waste is treated on board to reduce its volume prior to landing ashore, and wherever possible general waste is recycled. We are reducing our air emissions through the implementation of fuel efficiency measures, including improved hull coatings, low energy lamps, increased recirculation of waste heat and improved efficiency in air conditioning, and we continue to explore new technologies.
For the safety, comfort and enjoyment of our guests, smoking (including electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas on the open decks, where smoking is permitted. The only exception to this is Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only. This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests.
Duty and tax-free alcohol is available for purchase and will be delivered to your stateroom on the last day of your voyage. You may bring one bottle of wine or champagne per person on board to celebrate special occasions. If consumed in restaurants or bars, each bottle will be subjected to a $25 corkage fee. This fee is subject to change. Guests who are under 18 years of age are not permitted to purchase or consume alcohol on board. In U.S. waters, Cunard abides by the U.S. legal drinking age of 21 years.
Any wines purchased via the Little Luxuries Collection are not subject to the on board $25 corkage fee.
Cunard ships are among the safest afloat. An emergency drill for guests will be held before the ship sails from her embarkation port on each voyage. Attendance at these drills is mandatory in accordance with International Maritime Law.
In your stateroom, you will find a black folder containing safety information which describes the emergency procedures and designates the route for the guest assembly station to which you have been assigned. In addition to actively participating in the drills, you are urged to study this information carefully and familiarise yourself with the use of life jackets, which are provided for every guest. Children’s life jackets are available from your stateroom steward.
English is the official language on board and all announcements and printed information are in English. As an international company with worldwide cultural appeal, we also provide assistance in French, German and Spanish.
Cunard offers a quick and easy express check out service. If you have not provided details of your credit card at check in, you may bring this with identification to the Purser’s Office during the first few days of your voyage. You will be presented with a final bill on the day of disembarkation and if this is to your satisfaction, there will be no need to settle your account at the Purser’s Office. Guests on full World Voyages are advised that their account will be settled at the end of each sector. Those paying by cash will be required to leave a cash deposit with the Purser’s staff at the beginning of the voyage and will need to keep their account in credit at all times and settle their account at the Purser’s Office prior to disembarking.
Ever since HRH The Duchess of Cornwall, in the presence of HRH The Prince of Wales, named Queen Victoria in December 2007, we have been on a journey with The Prince’s Trust to help as many young people as possible realise their potential.
Thanks to the continuous generosity of our guests, crew and friends we have raised over £2.4 million to enable the charity to deliver much needed programmes and support tools to inspire thousands of young people to build their confidence and start a career.
Following changes in European VAT Regulations, Spanish IVA (VAT) at a rate of 10% is payable on all bar charges, select dining cover charges and room service charges while our ships are located in Spanish territorial waters, (i.e. during the times when we are entering and exiting Spanish ports as well as the time we are alongside in Spanish ports). Prices displayed in our bars, restaurants and room service menus are exclusive of this tax and therefore an additional 10% will be added to all bar charges, select dining cover charges and room service charges whilst our ships are in Spanish territorial waters. The Spanish IVA (VAT) element will be itemised separately on your receipt.
Due to European VAT Regulations, VAT is payable during certain voyages, where the ship does not call at a port outside of the EU.
This VAT will be payable on the following on board items – goods purchased in the on board shops, Photo Gallery and products purchased in the Spa. It does not apply, however, to treatments and services in the Spa. During the period where VAT will be charged you will be unable to purchase liquor and tobacco products for taking home.
Prices displayed on board are exclusive of VAT and therefore the VAT element will be added to the advertised price, where applicable, upon purchase. The VAT element will be itemised separately on your receipt.
The periods when German, Spanish or UK VAT are due will be confirmed on board via the Daily Programme.